Legal
Refund Policy
This policy explains when refunds or returns are possible and the steps required to process them.
Last updated: February 24, 2026
Eligibility
- Returns are accepted for unopened, unused items in their original packaging.
- Refund requests must be submitted within 7 days of delivery.
- Products with manufacturer defects are eligible for replacement or refund.
Non-Returnable Items
Custom installations, clearance items, and products damaged by misuse or improper installation may not qualify for refunds.
How to Request a Refund
- Contact us with your order reference and the reason for the request.
- Our team will review and provide return instructions if approved.
- Once the item is received and inspected, the refund is processed.
Refund Processing
Approved refunds are processed within 5-10 business days. Bank processing times may vary depending on your payment method.
Shipping Costs
Delivery fees are non-refundable unless the return is due to our error. For approved returns, customers may be responsible for return shipping costs.
Contact Us
For refund questions, email info@fmtlimited.ng or reach out through our contact page.